CNA · story · 4 November – 5 November
Centrica · 3 headlines from 1 outlet, from 4 November 2026 to 5 November 2026.
A reader says British Gas owes her £1,264 credit and is slow to repay it.
The story's tone is the average of its headlines' own scores. Each score rates how good or bad the news was for the company, from −10 (clearly bad) to +10 (clearly good). 0 is neutral, and anything beyond ±6 is strong and rare. It rates the coverage, not the share price.
| Outlet | Headlines | Average tone |
|---|---|---|
| This is Money | 3 | −5.0 |
One or two headlines is not a lean: read these as how this story was told, not as a verdict on the outlet.
| Tone | What the article reported, and why it scored that way |
|---|---|
| −6.7 | Customer complaint about a long-delayed credit repayment. |
| Tone | What the article reported, and why it scored that way |
|---|---|
| −4.2 | Customer complaint about slow refund of credit by British Gas. |
| −4.2 | Same customer refund complaint, mild reputational harm. |
A short, free morning email on how the news treated Centrica: the tone, the stories behind it, and when coverage starts to turn. Launching soon; one click to unsubscribe.