MarketFrame support
Get help with MarketFrame — from the in-product AI assistant, from the answers below, or from a person.
Ways to get help
In-product AI assistant
Ask a question inside the app and get an immediate answer grounded in the MarketFrame documentation, with the conversation saved for later.
Email support
Email the support team directly. Business and Premium plans include priority support.
Frequently asked questions
The ten most common questions about the platform, pricing, data sources and security are answered on the FAQ page.
Sales enquiries
For plan sizing, enterprise limits or invoicing questions, contact the sales team.
What support covers
- Setting up tracked companies, relationship types and watchlists.
- Alert configuration — thresholds, frequency and delivery by email, Slack or webhook.
- Exports: CSV and PDF for news, reports and analytics.
- REST API keys and webhooks on Business and Premium plans.
- Billing, plan changes, seat counts and invoices, all handled through Stripe.
- Data questions: source coverage, sentiment scoring, and how far back history runs on each plan.
Response times
The in-product AI assistant answers immediately and is available on every plan. Email support is answered on business days; Business and Premium plans are prioritised in the queue. There is no phone support.